Overview
If you need reasonable accommodations for your appointment, please request it immediately after scheduling. We make every effort to provide accommodations based on individual needs.
Available Accommodations
The Consular Section’s waiting room is wheelchair accessible.
Applicants who need technology support may renew their passport in person by requesting this accommodation.
U.S. citizen applicants with special needs, or their parent, guardian, or caregiver, can schedule an appointment in a reduced noise environment with smaller crowd sizes.
Print our Social Story to prepare for your appointment. A social story shows social situations and may help customers who are on the autism spectrum apply at the Embassy, Consulate General, or Consular Agency.
Additional Accommodations
- If unable to speak, you may respond to questions nonverbally, such as using pen and paper.
- If deaf or hard of hearing, you may bring a sign language interpreter. Please check the following sites for free sign language interpretation services.
- Madrid Applicants: Contact the Community of Madrid
- Barcelona Applicants: Contact the FESOCA (Federation of Deaf People of Catalonia), available in Spanish and Catalan).
- Consular agencies please refer to the following site.
Additional Information
Third party attendantsGenerally, immediate family members may accompany applicants to their citizenship appointments at a U.S. embassy or consulate. All minor children must be accompanied by a parent or guardian. Third parties, including but not limited to interpreters/translators, lawyers, guardians, healthcare aids, or witnesses, may attend passport and citizenship appointments to assist applicants.
Third party attendants
Generally, immediate family members may accompany applicants to their citizenship appointments at a U.S. embassy or consulate. All minor children must be accompanied by a parent or guardian. Third parties, including but not limited to interpreters/translators, lawyers, guardians, healthcare aids, or witnesses, may attend passport and citizenship appointments to assist applicants.
Request Reasonable Accommodation
To request a reasonable accommodation during your appointment, please contact us through the “All other U.S. Citizens Services” option at:
U.S. Citizens Services Assistant to contact the ACS Unit at the U.S. Embassy Madrid.
U.S. Citizens Services Assistant to contact the ACS Unit at the U.S. Consulate General Barcelona.