An official website of the United States government

Travel Advisory Level 4: Do Not Travel Travel Advisory Level 4: Updated to reflect the authorized departure of non-emergency U.S. government personnel and family members of U.S. government personnel to leave Israel. Read More...

Worldwide Caution: The Department of State advises Americans worldwide to exercise increased caution.

Visa Services Update
By
7 MINUTE READ

U.S. Embassy in Jerusalem and Branch Office Tel Aviv moved to a new visa services provider.

Enhancements to the Visa Appointment Scheduling Process 

The U.S. Embassy in Israel is pleased to announce the transition to a new visa appointment system on November 11, 2024. The implementation of this new system is part of the United States Department of State’s efforts to continually improve services for our visa applicants. All visa appointments scheduled before November 1, 2024, remain valid.

Through the new service, visa applicants can obtain visa or ACS information, pay any required nonimmigrant visa fees, schedule a visa or ACS interview appointment, and receive document delivery services. To access the new appointment system, visit the website http://www.ustraveldocs.com/.

Please follow the below instructions based on the status of your nonimmigrant visa application:

  • If you are a nonimmigrant visa applicant and paid your nonimmigrant visa application fee before November 1, 2024, follow the steps below to create a user account in the new visa system and associate it with your existing visa application record. These steps will allow you to make changes, submit requests, and verify or modify your document delivery options.
    1. Go to https://www.ustraveldocs.com, select your country in the desired language, select “Nonimmigrant Visa”, then click on the green button “Visa Login”.
    2. To claim your existing visa application record, you will need to validate the Date of Birth and Passport Number used in the visa application, register a unique email address and click the “Claim” button.
    3. If the Date of Birth and Passport Number does not match any existing active record an error message will be displayed. If you consider this to be a system error, please contact the call center for support.
    4. Once you have successfully claimed your existing visa application, please click on “Sign up now” to complete your registration form using the unique email address provided on the previous step.
    5. Once the account has been created, log in clicking on the “Sign In” and follow the application steps.
  • If you are new applicant who wants to apply for a U.S. visa, follow the steps below.
    1. Go to https://www.ustraveldocs.com, select your country in the desired language, select “Nonimmigrant Visa”, then click on the green button “Visa Login”.
    2. Click on “Sign up now” to complete your registration.
    3. Once the account has been created, log in clicking on the “Sign In” and follow the application steps.

Through the new appointment system, nonimmigrant applicants qualifying for interview waiver will be able to submit their visa application documents to the Consular Section through a courier service and collect their documents following adjudication at the selected pick-up location. For more information about the new document delivery services, click here.

Visa applicants who need assistance following the above steps can contact our visa service desk at: https://ustraveldocs.com/il/en/contact-us.

Visas