Help & User Support

• #1 problem users are experiencing:
  One of the email addresses in your IAT profile must match the email address you have in your Login.gov account. If your IAT profile does not contain the email address you used in your Login.gov account, please contact the IAT Help Desk  to have that email address added to your IAT profile.
• Password Resets: Password Resets: Usernames and Passwords are no longer used in IAT, instead users must use Login.gov to sign in to their IAT profile.
  • If you need help with your Login.gov account, please visit the Login.gov Help Center
• Profile Inactive: If you think you may have an older profile that is inactive and does not contain the email address matching your Login.gov account. Please contact the IAT Help Desk  for assistance.
• Duplicate Profile: If you recieve a message about a duplicate profile when you try to create a new profile, please DO NOT create a duplicate profile, as this action will result in your old/existing training records becoming disassociated from you. Please contact the IAT Help Desk  for assistance.

The exams in IAT are set to allow you 5 attempts to complete them, if you fail all 5 attempts you will need to follow the instructions below to Withdraw and Re-Register for a course to have another 5 attempts.

• To retake an exam immediately, go to your 'Overview tab' click the 'Withdraw' button for that course, then find the course again using the 'Find a Course' tab, 're-register' for the course. You can go through the course again to refresh your memory or you can click the 'Take Exam' button, to retake the exam right away.
  Note: Any progress you acquired while watching a video type course will not be lost when you withdraw and re-register.

• IAT Website Guide - Student Role
• IAT Website Guide - Instructor Role
• IAT Website Guide - Supervisor Role
• IAT Website Guide - UATA Role

External Equivalency Guides

• IAT External Equivalency Upload Guide
• One-Way NWCG S Course to A Course Equivalency Timeline
• External Equivalency Timeline Quick Reference Document
• UATA External Equivalency Approval Guide

Guides in Revision

• Navigating the Aviation Manager role in IAT
• Navigating the DOI Fleet Pilot role in IAT

When you try to watch a video in A-200, M-3, or A-218, YouTube prompts you to sign in.

Disconnect from the VPN and then revisit the video. You should be able to watch it without needing to sign in to YouTube.

Many online courses in IAT are video type courses, these videos are stored in YouTube and your watch history is stored in the IAT system. If you are unable to access YouTube you will not be able to take these courses.

In order to complete a video course you are required to watch all the videos to completion before the exam button will appear.

• Video progress is tracked and permanently stored in the IAT system for all videos watched.
• You must watch all the videos in a course within 14 days or they will expire.
• You are required to watch each video to completion before the checkmark will appear.
• You will not receive any progress if you fast forward through a video.

The majority of students do not experience any problems with video progress while taking online courses. If you do, we suggest you clear your web browser's cache/history and make sure you are using a recommended browser. If you still have problems, contact the IAT Support Team for assistance.

Recently (Feb 2020) YouTube errors have began popping up while watching videos on the website. The specific error users are seeing is: "An error occurred, please try again later. (Playback ID:....)". If you receive this error here are some things to try to resolve it:

1. If you have a VPN running, disconnect or suspend it. Then refresh the course video page to see if that corrected the issue.
2. Clear your web browser's cache/history
3. Make sure you are not "Logged In" to YouTube.
4. If you have any type of Ad blocking addon installed you will need to disable it. (You might have an ad blocker running and not even know, instructions for Chrome)
5. Refresh the page, hold the Ctrl Key + F5 to hard refresh the page.
6. If you are still unable to get the videos to load you will want to try another PC (home PC is ok) or a mobile device. Or try a different browser such as Microsoft Edge.

IAT recommends using the latest version of Google Chrome or Microsoft Edge for maximum compatibility.

While recent versions of Microsoft Internet Explorer, Firefox, Safari and other browsers may work with our site, these are not tested for compatibility with every feature of the IAT site and could cause issues for you.

Also, keep in mind that our support staff only has access to Chrome and Microsoft browsers and will be unable to walk you through any issues you may experience with other browsers.

Sometimes it is necessary to clear your web browser's temporary files, this is called "cache". If you need help figuring out how to accomplish this for your web browser please visit the link below:

• https://clear-my-cache.com/windows.html

You may certainly use a Mac to access IAT, however our staff will not able to provide you with support, they do not have the equipment or knowledge to provide support for Mac users.

IAT is not optimized for use by most mobile devices like iPads and cell phones, you may still browse the site and might have success using your device to take some courses or register for classes, however a Windows based computer is the recommended device for registering and completing courses.