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Worldwide Caution: The Department of State advises Americans worldwide to exercise increased caution.

American Citizens Services

Notice

IMPORTANT: We can only mail Consular products to addresses within Austria. There is no option for in-person pickup. If you live outside of Austria, please contact us at ConsulateVienna@state.gov to discuss your options.

EMERGENCY CONTACTS

Europe-wide emergency number: 112

Austria-specific emergency numbers

  • Police: 133
  • Ambulance: 144
  • Fire Department: 122
  • Mountain Rescue: 140

U.S. Citizens with serious Consular Emergencies Only, please call country code 43, 1-31339-0, press #7, and ask to speak with American Citizen Services (ACS).  (In the rare event the 31339 number is not available, please call the U.S. Embassy in Berlin at +49 308-3050 for assistance reaching ACS in Austria.)

From the United States, dial 011-43-1-31339-0

For all other non-emergency U.S. citizen requests, please email ConsulateVienna@state.gov.

two attorneys at work
medical team at dental surgery
Close-up of human hands holding a stack of folders with business documents on the foreground
Closeup of a pen and a marriage certificate

Security Information

  1. Mobile phones and other electronic devices such as tablets and laptops are prohibited.
  2. Due to limited storage space and to facilitate your entry into the consulate, please do not bring large bags, suitcases, backpacks, and packages.
  3. Baby food and/or essential medications (in plastic containers only, NO glass) should be brought to the attention of the guards.
  4. Once you enter the screening area, be prepared to remove all metallic items, together with your coat/jacket, belt, handbag/rucksack/briefcase, etc.
  5. You may bring someone else with you to your appointment (examples: an attorney, an interpreter, or a family member). The individual will be subject to standard security procedures and screening.

 

Reasonable Accommodation

If you need reasonable accommodation for your appointment, we encourage you to request your accommodation immediately once you schedule your appointment. We make every effort to provide accommodations to persons with disabilities and medical conditions. Reasonable accommodations vary, depending on the situation and the person’s needs.
Examples of accommodations include, but are not limited to:

    • If you require a private appointment due to a medical condition or disability, we may schedule an alternative time for you to come in for your interview.
    • If you or your child has special needs that requires a private appointment in a quiet space without distractions, we may schedule an alternative time for you or your family to come in for your interview.
    • If you are unable to speak, you may be allowed to respond to questions in an agreed-upon nonverbal manner such as using pen and paper.
    • If you are deaf or hard of hearing, you may bring a sign language interpreter to translate during the interview if needed.
    • If you have low vision, we may provide you with communications in large print.

The waiting room of the Consular Section and its restroom is wheelchair-accessible.