U.S. Embassy in Cuba

Emergency Contacts

Emergency Assistance

The local equivalent to the “911” emergency line in Cuba is 106 for the Police Department and 105 for the Fire Department.

U.S. citizens traveling to Cuba should read the Safety and Security section of the Cuba Country Specific Information sheet on the Department of State’s website for a comprehensive review of the security situation.

For the latest security information, U.S. citizens traveling abroad should regularly monitor travel.state.gov for current Travel Advisories.

Up-to-date information on safety and security can also be obtained by calling 1-888-407-4747 toll-free in the U.S. and Canada, or for other callers, a regular toll line at 1-202-501-4444.  These numbers are available from 8:00 a.m. to 8:00 p.m. Eastern Time, Monday through Friday (except U.S. federal holidays).

The Department of State urges U.S. citizens to take responsibility for their own personal security while traveling overseas.  For general information about appropriate measures travelers can take to protect themselves in an overseas environment, see the Before You Go Section of the Department of State’s website.

American Citizens

The American Citizens Services Unit at the Embassy is open Monday through Thursday between 8:00 am and 4:30 pm and Friday between 8:00 am and 3:30 pm, excluding Cuban and U.S. federal holidays.

In case of an emergency you can reach the American Citizens Services Unit by calling (53)(7) 839-4100. If calling outside business hours or on Cuban and U.S. federal holidays, call (+53) 7839-4100 (dial 1 to select English and then 0 to speak to an operator). Our fax number is (+53) 7839-4247. Back up Emergency Line:  +1-202-501-4444

Family Emergencies

If family members are attempting to contact a U.S. citizen in Cuba because they are concerned about that U.S. citizen’s welfare or whereabouts, they may call the State Department’s Citizens Emergency Center at (+1) 202 647-5225.

The State Department will relay any message to the U.S. Embassy in Havana, Cuba and the American Citizen Services Unit will attempt to contact the U.S. citizen.

If the U.S. citizen is registered with the American Citizen Services Unit using STEP, and if he/she has signed a Privacy Act Waiver, we will be able to provide information about the U.S. citizen to his/her family.