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In an emergency, U.S. Embassy personnel are not first responders. Guatemala has a dedicated tourist assistance program(called ASISTUR) whose sole mission is to assist and protect foreign tourists in Guatemala. ASISTUR provides additional security and tourist police (DISETUR) in locations frequented by tourists, such as Antigua and Lake Atitlán. ASISTUR’s emergency call center – staffed with Spanish and English speakers – may be contacted 24/7 by calling 1500 from a Guatemalan phone number or (502) 2290-2810. You may also contact ASISTUR by WhatsApp at +502-5188-1819.
Here is acomplete list of ASISTUR’s contacts, including by Department.
Emergency Contact – All Locations Get Travel Alerts International Parental Child Abduction Arrest of a U.S. Citizen Death of a U.S. Citizen Victims of Crime Emergency Financial Assistance