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Travel Advisory Level 4: Do Not Travel Travel Advisory Level 4: Updated to reflect the authorized departure of non-emergency U.S. government personnel and family members of U.S. government personnel to leave Israel. Read More...

Worldwide Caution: The Department of State advises Americans worldwide to exercise increased caution.

Important U.S. Citizen Services Information
Contact Information
Payment Details
Appointments & Locations
What to Bring to an Appointment

Contact Information

All mail-in passport renewals must be registered at the appointment page on ustraveldocs.com.  Create a profile and log in to the appointment page.  Use the Schedule Appointment feature to select your preferred delivery or pick up option, and then print the Appointment Confirmation page to include with your application.

Depending on the office you’re using and how you’re sending your documents, please choose option 1, 2, or 3.

1. Documents for the U.S. Embassy Jerusalem through the Israel Post:

Passport Unit
U.S Embassy Jerusalem
P.O box 29292
Jerusalem 9378322

2. Documents for the U.S. Embassy Jerusalem through a courier service (such as Aramex or the Israel Post Courier):

Passport Unit
U.S Embassy Jerusalem
David Flusser 14
Jerusalem 9378322

3. Documents for the Embassy Branch Office (EBO) in Tel Aviv through Israeli Post or courier service:

American Citizen Services
EBO Tel Aviv
71 HaYarkon Street
Tel Aviv 6343229, Israel

Payment Methods & Details

Fees for Consular Report of Birth Abroad (DS-2029):  $100 [payable by Pay.gov]

Note: All fees are non-refundable.  The passport fee is a non-refundable processing fee and is retained by the Department of State whether or not the passport is issued.

Payment methods: 

Cash:

  • U.S. dollars
  • Israeli shekels (NIS) (amount is according to the U.S. Embassy daily rate of exchange) 

Credit cards:  Only international credit cards that can accept charges in U.S. dollars 

Appointments & Locations

All in-person passport (full-validity), Consular Report of Birth Abroad, and notary appointments are by online appointment only.  No consular appointments are made by phone or email.

It is free to make an appointment – third-party services to make appointments are not required or recommended.

For limited-validity, emergency passports for those who have immediate travel to the United States, we accept walk-ins (no appointment necessary) in both Jerusalem and Tel Aviv before 8:30AM (Monday through Friday, except for U.S. and local holidays).

Some services are available through the mail or via drop-box; please see below for more details.

A passport or CRBA applicant may be accompanied by a private attorney, interpreter, or other third party of their own choice at their own expense, to provide assistance.

Double booking: Booking duplicate appointments in one location or in both Tel Aviv and Jerusalem will result in the immediate cancellation of all appointments.

Make appointments for all passport services and Consular Report of Birth Abroad services.  You will need to create a profile to log on to the appointment page at ustraveldocs.com.  Once you are logged on, you can choose an appointment time in Jerusalem or Tel Aviv and select your preferred delivery or pick up option.

  • After clicking start and acknowledging the policy review statement, Select “Israel_West Bank_and_Gaza” from the country dropdown menu.
  • On the next screen, you will click the “Israel_West Bank_and_Gaza” box whether you are applying in Jerusalem or Tel Aviv.
  • On the next screen, you will select the service and location: Jerusalem passport renewal, Tel Aviv passport renewal, Jerusalem first-time applicants (this includes CRBAs), or Tel Aviv first-time applicants (this includes CRBAs).s.
  • For CRBA appointments, you MUST submit your application for an eCRBA at least five days before your scheduled appointment.  To apply for a CRBA online, you need to create a MyTravelGov  account. Learn more about eCRBAs.  After your CRBA application is submitted and the fee is paid, you can schedule an appointment on the appointment page at ustraveldocs.com.
  • Schedule an appointment for each passport or CRBA application you are bringing. For example, a family of four renewing each person’s passport must make four appointments.  You are allowed to schedule family members on the appointment page under your profile.
  • Before your visit, read through the list of prohibited items to prepare for our security screening and simplify your entry into the Embassy.
  • Please be on time. If you are more than 15 minutes late to your appointment, you will be asked to reschedule for another day.
  • Cancel or reschedule your appointment yourself online. You will need to log in to your profile at the appointment page to do so.

Emergency Appointments for Immediate Travel 

If you are unable to find any available appointments and you have immediate travel, walk-in appointments are available before 8:30AM in both Jerusalem and Tel Aviv.  You will only receive an emergency, limited-validity passport (not a full-validity passport).

However, you cannot use the walk-in emergency appointments if you can use form DS-82 (application by mail) or DS-5504 (replacement for a limited emergency passport) as those can be renewed by mail or via the drop box.   If you are traveling urgently, please write “emergency” and “urgent travel” on the envelope when you mail it or drop it off. 

We do not accept emergency appointment requests by email or by telephone. 

What to Bring to an Appointment

Please plan to arrive no earlier than 15 minutes before your appointment time.

When you arrive at the U.S. Embassy in Jerusalem or the Branch Office in Tel Aviv, you will be required to go through a security screening before you may enter the American Citizen Services Unit for your appointment.  Please read through the entire list of prohibited items below to prepare for our security check and simplify your entry.  Neither location has storage facilities for your items. 

Several businesses near the Branch Office in Tel Aviv rent lockers to visitors.  Please note that the Branch Office in Tel Aviv is not associated with and has no responsibility for the quality or cost of their services.  No such services exist near the Embassy in Jerusalem. 

Prohibited:  

  • Electronic equipment, including cell phones and USB flash drives
  • Briefcases
  • Backpacks or large purses
  • Strollers
  • Luggage
  • Liquids, sprays, powders, or lip balms
  • Fire-lighting equipment (e.g. matches, lighters)
  • Weapons of any kind 

Note:  The security staff reserves the right to prohibit other items from entering the Embassy or Branch Office.  

Permitted: 

  • Document pouch to carry necessary papers
  • Passport, Social Security Number, and relevant application documents
  • Wallet
  • Newspaper/books in printed form only (no electronic books)
  • Writing materials
  • Car and house keys
  • diaper bags (no purses)
  • Handheld car seats/baby carriers
  • Baby food/bottles

If you have further questions on what you can bring in to the Embassy or Branch Office for your appointment, please submit an inquiry through the online ACS inquiry system.

Reasonable accommodation:

If you need reasonable accommodation for your appointment, we encourage you to request your accommodation immediately once you schedule your appointment. We make every effort to provide accommodations to persons with disabilities and medical conditions. Reasonable accommodations vary, depending on the situation and the person’s needs.

Regarding:

Examples of accommodations include, but are not limited to:

  • If you require a private appointment due to a medical condition or disability, we may schedule an alternative time for you to come in for your interview.
  • If you or your child has special needs that requires a private appointment in a quiet space without distractions, we may schedule an alternative time for you or your family to come in for your interview.
  • If you are unable to speak, you may be allowed to respond to questions in an agreed-upon nonverbal manner such as using pen and paper.
  • If you are deaf or hard of hearing, you may bring a sign language interpreter to translate during the interview if needed.
  • If you have low vision, we may provide you with communications in large print.

In your email request, please put in the email subject line: Reasonable Accommodation: [Applicant’s name].  In the body of your email, please include the applicant’s date of birth, date of scheduled appointment, and a short description of why you require accommodation.

Read More About Reasonable Accommodation in Jerusalem and Tel Aviv