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Worldwide Caution: The Department of State advises Americans worldwide to exercise increased caution.

Contact Us
Emergency Contacts
Embassy Rome
U.S. Consulate General Florence
U.S. Consulate General Milan
U.S. Consulate General in Naples
Consular Agency Genoa
Consular Agency Palermo
Consular Agency Venice
Consular Districts by Regions

Emergency Contacts

To report the injury, illness, death or arrest of a U.S. Citizen, or to request emergency assistance for a U.S. citizen, please contact the Duty Officer at:

Embassy ROME & Consulate General FLORENCE – If you are an American citizen with an after-hours emergency in Rome or Florence, or calling about someone who is in these consular district, please call the switchboard in Rome at 06-46741 (from within Italy) or 011-39-06-46741 (from the U.S.).

Consulate General MILAN – If you are an American citizen with an after-hours emergency or calling about someone who is in Milan’s consular district, please call the switchboard at 02-290351 (from within Italy) or 011-39-02-290351 (from the U.S.).

Consulate General NAPLES – If you are an American citizen with an after-hours emergency and are within the Naples’ consular district or calling about someone who is in the Naples consular district, please call the switchboard at 081-583-8111 (from within Italy) or 011-39-081-583-8111 (from the U.S.).

U.S. Embassy Rome

via Vittorio Veneto 121
00187 Roma
Phone: (+39) 06.46741

Mailing address: Consular Section (ACS)  via Sallustiana 49 – 00187 Roma
Physical address: via Vittorio Veneto, 121 – 00187 Roma
Telephone (switchboard): (+39) 06-46741

U.S. Citizen Services

  • Emergency passport services will be available from 8:30 a.m. to 12:00 p.m. Monday through Friday on a walk-in basis.
  • Non-Emergency Services (e.g. renewal of U.S. passports, Consular Reports of Birth Abroad and notarials) are available by appointment only.
  • For guidance on passport applications, please visit the Passport Services Navigator
  • For information about notarial services, please visit the Notarial Services page
  • For general inquiries, please visit our Citizen Services Navigator

Visas

To contact a customer service representative, please visit the GSS Contact Us page for full information or use contact information below:

Holiday Calendar

U.S. Consulate General Florence

Lungarno Vespucci, 38
50123 Firenze
Phone: (+39) 055.266.951

U.S. Citizen Services

  • Emergency passport services will be available from 8:30 a.m. to 11:30 a.m. Monday through Friday on a walk-in basis.
  • Non-Emergency Services (e.g. renewal of U.S. passports, Consular Reports of Birth Abroad and notarials) by appointment only.
  • For guidance on passport applications, please visit the Passport Services Navigator
  • For general inquiries, please visit our Citizens Services Navigator

 

U.S. Consulate General Milan

via Principe Amedeo, 2/10
20121 MILANO
Phone: (+39) 02.290351

U.S. Citizen Services

  • Emergency Services Monday through Friday 8:30am – 12:00pm (walk-in)
  • Non-Emergency Services (e.g. renewal of U.S. passports, Consular Reports of Birth Abroad and notarials) by appointment only. Please visit our Citizen Services Navigator to make an appointment or for general guidance.

 

U.S. Consulate General in Naples

Piazza della Repubblica
80122 NAPOLI
Phone: (+39) 081.583.8111
Fax: (+39) 081-583-8275/081-761-1804

U.S. Citizen Services

  • Emergency Services Monday through Friday 8:30am – 12:00pm (walk-in)
  • For Emergency Services involving the death, hospitalization, illness, or arrest of a U.S. citizen, please call (+39) 081-583-8111.
  • Non-Emergency Services (e.g. renewal of U.S. passports, Consular Reports of Birth Abroad, and notarials) by appointment only. Please visit our Citizen Services Navigator to make an appointment or for general guidance.
  • For general inquiries, please e-mail: uscitizensnaples@state.gov or fax (+39) 081-583-8275/081-761-1804

 

Consular Agency Genoa

Mailing address: via Dante 2 – 16121 Genoa
Telephone: (+39) 010-584-492
Fax: (+39) 010-5533-033

U.S. Citizen Services
Apply for a passport in Milan, Venice, or Genoa
U.S. Citizen Services by appointment only, e-mail: USCitizensGenoa@state.gov

Consular Agency Palermo

Mailing address: via Vaccarini, 1 – 90143 Palermo
Telephone: (+39) 091-305-857
Fax: (+39) 091-625-6026

U.S. Citizen Services
Monday through Friday – 9:00am – 12:30pm by appointment only.
To schedule an appointment, please e-mail: uscitizenspalermo@state.gov or telephone (+39) 091-305-857

Consular Agency Venice

Mailing address: Venice Marco Polo Airport General Aviation Terminal viale Galileo Galilei, 30 – 30173 TESSERA (VE)

  • Emergency Services are available only in Milan, Florence, Rome, and Naples.
  • Non-Emergency Services (e.g. renewal of U.S. passports, Consular Reports of Birth Abroad, and notarials) by appointment only. Please visit our U.S. Citizen Services Navigator to make an appointment or for general guidance.

Please Note: Citizens with lost or stolen passports MUST go in person to apply for a same-day emergency passport at one of the following Consulates General in Italy: Rome, Milan, Florence or Naples. Consular Agencies in Genoa, Palermo, and Venice are unable to accept or process emergency passport requests.

Consular Districts by Regions

Consular Districts by Regions