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Important U.S. Citizen Services Information
Appointments & Locations
What to Know About Your Appointment
Security Information
Reasonable Accommodation

Appointments & Locations

Generally, immediate family members may accompany passport or CRBA applicants to their appointment interviews at a U.S. embassy or consulate, and all minor children must be accompanied by a parent or guardian.  Passport or CRBA applicants also have the option of being accompanied by an attorney at their appointment interview.  Attendance by any third party, including an attorney, accompanying an applicant is subject to specific parameters.

Read More About Third Party Attendance at Appointment Interviews

What to Know About Your Appointment

For information on U.S. Citizens Services, please use the navigator for your nearest Embassy or Consulate General. The navigator will ask a series of simple questions and help you make an appointment at that location or provide instructions.

Security Information

Applicants booking an appointment will be placed on an access list to be allowed entry into the Consular Section, not before the appointment time.  All applicants must go through security screening before entering the consular building and no access will be granted to accompanying parties, including interpreters. Applicants should not bring large bags, backpacks, suitcases, baby carriages or any other large or bulky objects, as these items will not be allowed into the Consular Section, and there is no storage space at the Consulates General.

Large personal electronic devices, such as laptop computers, are not allowed into the Consular Section nor permitted to be checked and stored with security. We strongly discourage bringing any other electronic devices, to include tablets/iPads, MP3 players, mobile phones, smart watches, etc. as these must be left with security and retrieved upon exit. This can create a delay for you. The U.S. Embassy and Consulates General are not responsible for any article you leave with the security checkpoint.

Reasonable Accommodation

If you need reasonable accommodation for your appointment, we encourage you to request your accommodation immediately once you schedule your appointment. We make every effort to provide accommodations to persons with disabilities and medical conditions. Reasonable accommodations vary, depending on the situation and the person’s needs.
Examples of accommodations include, but are not limited to:

  • If you require a private appointment due to a medical condition or disability, we may schedule an alternative time for you to come in for your interview.
  • If you or your child has special needs that requires a private appointment in a quiet space without distractions, we may schedule an alternative time for you or your family to come in for your interview.
  • If you are unable to speak, you may be allowed to respond to questions in an agreed-upon nonverbal manner such as using pen and paper.
  • If you are deaf or hard of hearing, you may bring a sign language interpreter to translate during the interview if needed.
  • If you have low vision, we may provide you with communications in large print.

If you are unable to provide fingerprints because of a medical condition, including birth defects, physical deformities, skin conditions, you may qualify for a fingerprint waiver for certain fingers.

  • Interview waivers are only granted in extreme situations, such as having a medical condition that requires flying in an air ambulance.

The waiting room of the Consular Section and its restroom is wheelchair-accessible.

Accommodations for Disabilities

The American Citizens Services Section stands ready to assist our customers with both visible and invisible disabilities.  For additional information on requesting an accommodation, please visit our Citizen Services Navigator.