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Emergency Contact Information for U.S. Citizens

If you are a U.S. citizen with a serious emergency in Japan, call the American Citizens Services unit that serves your location.

After business hours, you will be directed to an officer on duty.

The Embassy and consulates are closed on both U.S. and Japanese holidays (office closures). Persons affiliated with U.S. Forces in Japan should first contact their base legal, personnel or family support offices. Many of the services we offer can be completed, or at least started, on base.

Tokyo
Sapporo
Nagoya
Osaka
Fukuoka
Naha
Human Rights Defenders

Tokyo

U.S. EMBASSY TOKYO

Jurisdiction: Tokyo, Chiba, Fukushima, Gunma, Ibaraki, Kanagawa, Nagano, Niigata, Saitama, Shizuoka, Tochigi, Yamagata, and Yamanashi

Tel: (03) 3224-5000 / DSN 224-5000 switchboard
From the U.S.: 011-81-3-3224-5000

American Citizens Services
For information on services for U.S. citizens, including passport, citizenship, or other emergency services, please consult the U.S. Citizen Services Navigator.  If you have any technical difficulty related to the appointment system, please contact us through our customer service center at: https://www.ustraveldocs.com/jp/en/contact-us
Visa Services
For information on visa services, please consult the Visa Navigator
  • Immigrant Visas (IV)

U.S. Embassy in Japan
Immigrant Visa Branch
1-10-5 Akasaka, Minato ku, Tokyo, 107-8420

  • Nonimmigrant Visas (NIV)

U.S. Embassy Tokyo Consular Section
Nonimmigrant Visa Branch
1-10-5 Akasaka, Minato ku, Tokyo, 107-8420

Social Security Administration
The Federal Benefits Unit at the U.S. Embassy in Tokyo is the primary point of contact for all Social Security related matters for Japan. Please direct all inquiries related to Social Security and Social Security benefits to FBU.Tokyo@ssa.gov

Phone: (03) 3224-5534 (Tuesdays and Thursdays 9 a.m. to 12 noon.)

For inquiries on benefits related to Veterans Affairs (VA), Office of Personnel Management (OPM), Department of Labor (DOL) and Railroad Retirement Board (RRB), please contact us at:

Business
Education & Exchanges
Job Opportunities

Sapporo

U.S. Consulate General Sapporo

Jurisdiction: Hokkaido, Aomori, Akita, Iwate and Miyagi

Tel: (011) 641-1115
From the U.S.: 011-81-11-641-1115

American Citizens Services
For information on services for U.S. citizens, including passport, citizenship, or other emergency services, please consult the U.S. Citizen Services Navigator. If you have any technical difficulty related to the appointment system, please contact us through our customer service center at: https://www.ustraveldocs.com/jp/en/contact-us.
Visa Services
For information on visa services, please consult the Visa Navigator

U.S. Consulate General Sapporo
Consular Section
3-1, Kita 1-jo Nishi 28-chome, Chuo-ku,
Sapporo, Hokkaido 064-0821
Map

Social Security Administration:
The Federal Benefits Unit at the U.S. Embassy in Tokyo is the primary point of contact for all Social Security related matters for Japan except below. Please direct all inquiries related to Social Security and Social Security benefits to our: FBU Online Inquiry Form

Phone: (03) 3224-5534 (Tuesdays and Thursdays 9 a.m. to 12 noon.)

For inquiries on benefits related to Veterans Affairs (VA), Office of Personnel Management (OPM), Department of Labor (DOL) and Railroad Retirement Board (RRB), please send an email to: SapporoACS@state.gov

Nagoya

U.S. Consulate Nagoya

The U.S. Consulate in Nagoya does NOT provide routine American Citizens Services. For American citizens in Aichi, Gifu, and Mie prefectures, please consult the website of the U.S. Consulate General in Osaka. For American Citizens in Shizuoka prefecture, please consult the website of the U.S. Embassy Tokyo.

U.S. Consulate General Nagoya
Nagoya International Center Bldg. 6th floor
1-47-1 Nagono, Nakamura-ku, Nagoya 450-0001
Map
Tel. 03-3224-5000

Social Security Administration:
The Federal Benefits Unit at the U.S. Embassy in Tokyo is the primary point of contact for all Social Security related matters for Japan except below. Please direct all inquiries related to Social Security and Social Security benefits to our: FBU Online Inquiry Form

Phone: (03) 3224-5534 (Tuesdays and Thursdays 9 a.m. to 12 noon.)

For inquiries on benefits related to Veterans Affairs (VA), Office of Personnel Management (OPM), Department of Labor (DOL) and Railroad Retirement Board (RRB), please contact us through our online inquiry form.

Osaka

U.S. Consulate General Osaka-Kobe

Jurisdiction: Osaka, Aichi, Ehime, Fukui, Gifu, Hiroshima, Hyogo, Ishikawa, Kagawa, Kochi, Kyoto, Mie, Nara, Okayama, Shimane, Shiga, Tokushima, Tottori, Toyama, Wakayama

Tel: (06) 6315-5900
From the U.S: 011-81-6-6315-5900

American Citizens Services

For information on services for U.S. citizens, including passport, citizenship, or other emergency services, please consult the U.S. Citizen Services Navigator. If you have any technical difficulty related to the appointment system, please contact us through our customer service center at: https://www.ustraveldocs.com/jp/en/contact-us.

Visa Services
For information on visa services, please consult theVisa Navigator

U.S. Consulate General Osaka
Nonimmigrant Visa Branch
2-11-5, Nishitenma, Kita-ku,
Osaka, 530-8543
Map

Social Security Administration
The Federal Benefits Unit at the U.S. Embassy in Tokyo is the primary point of contact for all Social Security related matters for Japan. Please direct all inquiries related to Social Security and Social Security benefits to our: FBU Online Inquiry Form

Phone: (03) 3224-5534 (Tuesdays and Thursdays 9 a.m. to 12 noon.)

For inquiries on benefits related to Veterans Affairs (VA), Office of Personnel Management (OPM), Department of Labor (DOL) and Railroad Retirement Board (RRB), please use our online contact form (Osaka/Nagoya)

Business
Education & Exchanges
Job Opportunities

Fukuoka

U.S. Consulate Fukuoka

Jurisdiction: Fukuoka, Kagoshima, Kumamoto, Miyazaki, Nagasaki, Oita, Saga and Yamaguchi

Tel: (092) 751-9331
From the U.S.: 011-81-92-751-9331

American Citizens Services
For information on services for U.S. citizens, including passport, citizenship, or other emergency services, please consult the U.S. Citizen Services Navigator.If you have any technical difficulty related to the appointment system, please contact us through our customer service center at: https://www.ustraveldocs.com/jp/en/contact-us.
Visa Services
For information on visa services, please consult the Visa Navigator

U.S. Consulate Fukuoka
2-5-26 Ohori, Chuo-ku,
Fukuoka 810-0052
Map

Social Security Administration
The Federal Benefits Unit at the U.S. Embassy in Tokyo is the primary point of contact for all Social Security related matters for Japan. Please direct all inquiries related to Social Security and Social Security benefits to our: FBU Online Inquiry Form

Phone: (03) 3224-5534 (Tuesdays and Thursdays 9 a.m. to 12 noon.)

For inquiries on benefits related to Veterans Affairs (VA), Office of Personnel Management (OPM), Department of Labor (DOL) and Railroad Retirement Board (RRB), please use our online contact form (Fukuoka)

Naha- Okinawa

U.S. Consulate General Naha

Jurisdiction: Okinawa and the Amami Oshima Island group, which is the southern island group of Kagoshima Prefecture

Tel: (098) 876-4211
From the U.S.: 011-81-98-876-4211
Fax: (098) 876-4243

Emergencies:
If you are an American citizen, or you are calling about an American citizen in an after-hours emergency, please call 098-876-4211 (From the United States: 011-81-98-876-4211) and ask to speak with the Consulate’s Duty Officer.

American Citizens Services
For information on services for U.S. citizens, including passport, citizenship, or other emergency services, please consult the U.S. Citizen Services Navigator.If you have any technical difficulty related to the appointment system, please contact us through our customer service center at: https://www.ustraveldocs.com/jp/en/contact-us.
Visa Services
For information on visa services, please consult the Visa Navigator

U.S. Consulate General Naha
Visa Branch
2-1-1 Toyama, Urasoe City, Okinawa, Japan 901-2104
Map

Social Security Administration:

The Federal Benefits Unit at the U.S. Embassy in Tokyo is the primary point of contact for all Social Security related matters for Japan. Please direct all inquiries related to Social Security and Social Security benefits to our: FBU Online Inquiry Form

Phone: (03) 3224-5534 (Tuesdays and Thursdays 9 a.m. to 12 noon.)

For inquiries on benefits related to Veterans Affairs (VA), Office of Personnel Management (OPM), Department of Labor (DOL) and Railroad Retirement Board (RRB), please consult the U.S. Citizen Services Navigator.

U.S. Consulate General Naha
2-1-1 Toyama, Urasoe City, Okinawa, Japan 901-2104
Map

– OR – (Only for military members using Military Postal Service)

U.S. Consulate General Naha
OPC 556 Box 53
FPO AP 96386-9001

Human Rights Defenders

Protecting and supporting human rights defenders is a key priority of U.S. foreign policy. Because human rights defenders seek to hold their governments accountable to protect universally recognized human rights, defenders are often harassed, detained, interrogated, imprisoned, tortured, and even killed for doing their work. The State Department’s objective is to enable human rights defenders to promote and defend human rights without hindrance or undue restriction and free from fear of retribution against them or their families.

If you require Embassy support, please email HRDSupportJapan@state.gov.