U.S. Embassy & Consulates in Japan

Emergency Phone Numbers in Japan

An emergency phone call can be made free of charge from any phone, including public pay phones in Japan. Learn how to make an emergency call and communicate with the dispatcher.

Ambulance – Dial 119
Fire – Dial 119
Police – Dial 110

Social Media for Latest Updates

Stay connected with us through social media for timely updates and important information.

Twitter: @ACSTOKYO
Facebook: @ACSTOKYO

Immediate Steps After a Disaster

• Use your social media accounts to share information about your well-being and location with family and friends.

• Monitor local TV and radio for evacuation information including NHK World news.

• Utilize NTT’s 171 Disaster Emergency Message Dial.

• Enroll in the Smart Traveler Enrollment Program  to receive information and alerts and make it easier to locate you in an emergency overseas.

Japan’s Free Public Wi-Fi in the Event of a Disaster

Japanese telecommunications companies have recently agreed to provide accessible public Wi-Fi (SSID: 00000JAPAN) free of charge during national emergencies or natural disasters. This service reduces the strain on their collective cellular networks and enables international visitors, including those without Japanese SIM cards or international plans, to remain in communication during a crisis. This service is compatible with most types of devices.

Radio Information

Japan’s cellular network is very resilient and can be expected to remain in service even after a major earthquake with minimal interruptions; however, if cell service isn’t available after a disaster, you can receive emergency information in English over local radio stations such as AFN (American Forces Network) or InterFM (English language news alerts).
Some stations to monitor are:

• AFN Tokyo (810kHz, AM)
• AFN Iwakuni (1575kHz, AM)
• AFN Sasebo (1575kHz, AM)
• AFN Okinawa (89.1MHz, FM)

Role of the Embassy

The Japanese Government will be responsible for assisting foreigners immediately after a major disaster. Telephone services will be severely overloaded, and the Japanese Government will restrict phone use to priority users. Nonetheless, the Embassy will quickly want to ascertain the welfare and whereabouts of American Citizens.

To aid in this process, American citizens should cooperate with Japanese authorities at evacuation sites and clearly identify themselves as Americans. Those connected with larger organizations such as companies, schools, or church groups should try to let these organizations know of their welfare and whereabouts if this is practical.

The Embassy will be in touch with the Japanese Government and with larger umbrella organizations to attempt to identify as many American citizens as possible and determine their welfare.

We will pass as much information as possible, and subject to the Privacy Act, about the welfare of individual U.S. citizens back to the Department of State in Washington, D.C. so that this information may be shared with your families, friends, and employers.

U.S. Embassy & Consulates in Japan

Consular Districts within U.S. Mission Japan

For emergencies, contact the U.S. Embassy or nearest consulate.

• • U.S. Embassy Tokyo
    Telephone: 03-3224-5000
    https://jp.usembassy.gov/services/

• • U.S. Consulate General Osaka-Kobe
    Telephone: 06-6315-5900

• • U.S. Consulate Nagoya
    Telephone: 052-581-4501

• • U.S. Consulate Fukuoka
    Telephone: 092-751-9331

• • U.S. Consulate General Sapporo
    Telephone: 011-641-1115

• • U.S. Consulate General Naha
    Telephone: 098-876-4211

• State Department – Consular Affairs
  Telephone: +1 (888) 407-4747