U.S. Embassy & Consulates in Mexico

Emergency Contacts

Police in Mexico

• Contact the police by calling 911 to report emergencies.
• Call 911 if you are reporting a crime that is in progress or if someone is in immediate danger.

Medical (Ambulance) Services in Mexico

In a medical emergency call 911 for an ambulance.

Fire Service in Mexico

In the event of a fire, call 911.

Assistance for U.S. Citizens in Mexico

If possible, have the U.S. citizen’s name, date of birth, and passport number available.

• • US. Citizen Services Assistant – Use this navigator to find information on routine and emergency services for U.S. Citizens in Mexico.
  • For more information on U.S. Citizen Services in Mexico, visit US. Citizen Services
  • To speak with someone during business hours, call the number for the U.S. Embassy, Consulate, or Consular Agency closest to you: Contact Us
  • To schedule an emergency passport appointment, complete the Passport Urgent Appointment Request Form 
  • For general inquiries on U.S. Citizen Services in Mexico, email Mexico.ACS@gdit-gss.com
  • For inquiries regarding passport, Consular Report of Birth Abroad and Notarial services, complete the US. Citizens Services Contact Form 

If you need emergency assistance, including outside business hours, in connection with the serious injury or arrest of a U.S. citizen, the international parental abduction of a U.S. citizen child, or if you are a U.S. citizen in immediate distress, call:

• 55 2579 2000 (from Mexico)
• 011 52 55 2579 2000 or +1 301 985 8843 (from the United States)

If your call is not an emergency, you will be asked to hang up and call the non-emergency number for the location closest to you during regular business hours. Please find the non-emergency assistance contact information here.”

Visa Services

• Visit US. Visa Services  for more information.
• For immigrant visa cases at the National Visa Center (NVC) use the NVC Public Inquiry Form. 
• For immigrant visa cases transferred to U.S. Consulate General Ciudad Juarez, use the Immigrant Visa Navigator contact form.

Consulate General Guadalajara

From Mexico:  33 3111-7800 
From U.S.: 011 52 33 3111-7800 

Consulate General Merida

Calle 60 Avenida Prolongación No. 01,
Departamento VM01-D
Vía Montejo, 97204, Mérida Yucatán

From Mexico: 999 689 0660
From U.S.: 011 52 999 689 0660 

Consulate General Nuevo Laredo

Paseo Colon 1901 
Colonia Madero 
88260 Nuevo Laredo, Tamaulipas 
From Mexico: 867 714 0512 
From U.S.: 011 52 867 714 0512