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The consular section offers routine appointments by appointment only. No walk-in appointments or inquiries are accepted.
The United States government has no higher responsibility than to serve and protect its citizens, including those who reside or are temporarily abroad. To this end, the Consular Section at the U.S. Embassy in Juba provides limited routine and emergency American Citizen Services consistent with U.S. laws and regulations. The Consular Section’s business hours are Mondays through Thursdays from 8:30 am to 4:30 pm and Fridays from 8:00 am to 12:00 pm, excluding both U.S. and South Sudan official holidays. Consular Services are available by appointment only. The Consular Section does not accept walk-in inquiries.
Contact Us:
The best and most efficient way to contact the Consular Section about an American Citizen Services matter is through email at ACSJuba@state.gov. We make every effort to answer all emails within two business days. If you are inquiring about an open case for yourself, please include your name and passport number in the email so we can quickly reference your case. If you are asking about the case of your child, please include your child’s complete name and date of birth.
The Department of State assists U.S. citizens imprisoned overseas and works to ensure their fair and humane treatment.
The Department of State helps the family and friends of U.S. citizens who die abroad. We inform the U.S. citizen’s next-of-kin of the death and we provide information on arrangements for local burial or the return of remains to the United States and on disposition of estates and personal effects. We also issue a Consular Report of Death Abroad, an official record of death.
The Department of State’s Office of Children’s Issues works to resolve and prevent cases of international parental child abduction and to help children and families involved in abduction cases. For more information, see our international parental child abduction page on travel.state.gov.
The Department of State helps U.S. citizens who are victims of crime overseas. We connect crime victims with police and other services and provide information and resources to assist with physical, emotional, and/or financial injuries from crime.
Are you a U.S. citizen who needs a passport?
Emergency Contacts
The Department of State assists U.S. citizens imprisoned overseas and works to ensure their fair and humane treatment.
The Department of State helps the family and friends of U.S. citizens who die abroad. We inform the U.S. citizen’s next-of-kin of the death and we provide information on arrangements for local burial or the return of remains to the United States and on disposition of estates and personal effects. We also issue a Consular Report of Death Abroad, an official record of death.
International Parental Child Abduction
The Department of State’s Office of Children’s Issues works to resolve and prevent cases of international parental child abduction and to help children and families involved in abduction cases. For more information, see our international parental child abduction page on travel.state.gov.
The Department of State helps U.S. citizens who are victims of crime overseas. We connect crime victims with police and other services and provide information and resources to assist with physical, emotional, and/or financial injuries from crime.
U.S. citizens in need of emergency financial assistance while abroad should first attempt to contact their family, friends, banking institution, or employer. Our American Citizen Services unit can assist in this effort, if necessary.
Use a commercial money transfer service, such as Western Union or MoneyGram., to wire money overseas. Money transfer cost comparison tools online can help you identify the best option. The person receiving the money will need to present proof of identity such as a passport.
When the commercial options listed above are not available or feasible, family or friends may send funds via the U.S. Department of State for delivery to a destitute U.S. citizen abroad at the nearest U.S. embassy or consulate. The U.S. Department of State assesses a $30 fee to establish an account and transfer funds.
Destitute U.S. citizens may be eligible for a loan from the U.S. government to travel to the United States. Repatriation loans must eventually be paid back to the U.S. government. Your U.S. passports will be limited at the time the loan is issued and in most cases you will not be issued a new passport until the loan is paid in full. Contact us for more information.
U.S. citizens in need of emergency financial assistance while abroad should first attempt to contact their family, friends, banking institution, or employer. Our American Citizen Services unit can assist in this effort, if necessary.
Use a commercial money transfer service, such as Western Union or MoneyGram., to wire money overseas. Money transfer cost comparison tools online can help you identify the best option. The person receiving the money will need to present proof of identity such as a passport.
Sending Money through the U.S. Department of State
When the commercial options listed above are not available or feasible, family or friends may send funds via the U.S. Department of State for delivery to a destitute U.S. citizen abroad at the nearest U.S. embassy or consulate. The U.S. Department of State assesses a $30 fee to establish an account and transfer funds.
Destitute U.S. citizens may be eligible for a loan from the U.S. government to travel to the United States. Repatriation loans must eventually be paid back to the U.S. government. Your U.S. passports will be limited at the time the loan is issued and in most cases you will not be issued a new passport until the loan is paid in full. Contact us for more information.
Consular Affairs (CA) is the public face of the Department of State for millions of people around the world. We provide many services, and the most common are listed below.
U.S. Citizens overseas can renew passports, replace passports, or apply for new passports.
If you are a U.S. citizen or Lawful Permanent Resident (green card holder), you are responsible for filing U.S. federal income tax returns while abroad. You will find useful information on the Internal Revenue Service (IRS) website, such as Frequently Asked Questions about taxes or how to apply for an Individual Taxpayer Identification Number (ITIN).
If you are a U.S. dual citizen or U.S. citizen living outside of the United States, you can register with the Selective Service System.
If you live in South Sudan and have questions about Social Security Administration (SSA) services, contact the SSA Federal Benefits Unit (FBU) in Rome, Italy.
U.S. service members, veterans, and their beneficiaries can apply for benefits on the U.S. Department of Veterans Affairs (VA) website. The Federal Benefits Unit (FBU) may also be able to help veterans and beneficiaries with questions about benefits and services.
Depending on where you are eligible to vote, you may get your ballot by email, fax, or internet download. To start, complete a Federal Post Card Application (FPCA) here. Print, sign, and return the FPCA to your local U.S. election office. Include your email address so election officials can reach you if there is a problem. If your state delivers ballots electronically by fax only, include your fax number. If you request electronic delivery and include your email address or fax number, you will receive your blank ballot 45 days before general and mid-term elections and generally 30 days before special, primary, and run-off elections for federal offices. We recommend completing a new FPCA each January, or when you move.
If you are a U.S. citizen or Lawful Permanent Resident (green card holder), you are responsible for filing U.S. federal income tax returns while abroad. You will find useful information on the Internal Revenue Service (IRS) website, such as Frequently Asked Questions about taxes or how to apply for an Individual Taxpayer Identification Number (ITIN).
If you are a U.S. dual citizen or U.S. citizen living outside of the United States, you can register with the Selective Service System.
If you live in South Sudan and have questions about Social Security Administration (SSA) services, contact the SSA Federal Benefits Unit (FBU) in Rome, Italy.
U.S. service members, veterans, and their beneficiaries can apply for benefits on the U.S. Department of Veterans Affairs (VA) website. The Federal Benefits Unit (FBU) may also be able to help veterans and beneficiaries with questions about benefits and services.
Depending on where you are eligible to vote, you may get your ballot by email, fax, or internet download. To start, complete a Federal Post Card Application (FPCA) here. Print, sign, and return the FPCA to your local U.S. election office. Include your email address so election officials can reach you if there is a problem. If your state delivers ballots electronically by fax only, include your fax number. If you request electronic delivery and include your email address or fax number, you will receive your blank ballot 45 days before general and mid-term elections and generally 30 days before special, primary, and run-off elections for federal offices. We recommend completing a new FPCA each January, or when you move.
Please note: The Department of State assumes no responsibility or liability for the professional ability or reputation of, or the quality of services provided by, the entities or individuals whose names appear on the following lists. Inclusion on this list is in no way an endorsement by the Department or the U.S. government. Names are listed alphabetically, and the order in which they appear has no other significance. The information on the list is provided directly by the local service providers; the Department is not in a position to vouch for such information.
Legal AssistanceLearn more about a list of lawyers in South Sudan who are interested in providing legal services to U.S Citizens.
For Emergency MEDEVAC information, contact the Embassy at: +211 912 105 188 (working hours) or +211 912 105 107 (after hours)
The Government of South Sudan requires U.S. citizens to show a visa and valid passport with at least 6 months validity upon arrival at any port of entry. It is not possible to get a visa upon arrival at the airport. Visas can be obtained through the Embassy of the Republic of South Sudan in Washington, DC. If you are overseas, please check with the nearest South Sudan Embassy.
Embassy of South Sudan
233 20th St NW # 602
Washington, DC 20036
(202) 293-7940
Before traveling to South Sudan, the U.S. Embassy recommends all travelers review the Travel Advisory, which recommends that U.S. citizens not travel to South Sudan due to crime, kidnapping, and armed conflict. The U.S. Embassy encourages all U.S. citizens in South Sudan to register with the Embassy through the Smart Traveler Enrollment Program (STEP). Please note, the Embassy cannot accept email or in-person registration. Registration must be done through STEP. By registering in STEP, you will receive Messages and Alerts from the Embassy.
Learn more about a list of lawyers in South Sudan who are interested in providing legal services to U.S Citizens.
For Emergency MEDEVAC information, contact the Embassy at: +211 912 105 188 (working hours) or +211 912 105 107 (after hours)
Obtaining a Visa to South Sudan
The Government of South Sudan requires U.S. citizens to show a visa and valid passport with at least 6 months validity upon arrival at any port of entry. It is not possible to get a visa upon arrival at the airport. Visas can be obtained through the Embassy of the Republic of South Sudan in Washington, DC. If you are overseas, please check with the nearest South Sudan Embassy.
Embassy of South Sudan
233 20th St NW # 602
Washington, DC 20036
(202) 293-7940
Before traveling to South Sudan, the U.S. Embassy recommends all travelers review the Travel Advisory, which recommends that U.S. citizens not travel to South Sudan due to crime, kidnapping, and armed conflict. The U.S. Embassy encourages all U.S. citizens in South Sudan to register with the Embassy through the Smart Traveler Enrollment Program (STEP). Please note, the Embassy cannot accept email or in-person registration. Registration must be done through STEP. By registering in STEP, you will receive Messages and Alerts from the Embassy.
The United States is a party to the Hague Adoption Convention, an international treaty which seeks to ensure that intercountry adoptions are made in the best interests of the child and that safeguards are in place for their protection. All adoptions in another country must take place according to both U.S. and local laws for the adopted child to be eligible to immigrate to the United States. You should work with a U.S. adoption service provider specifically authorized to facilitate intercountry adoption. You can find more information about authorized adoption service providers and the intercountry adoption process at travel.state.gov and are invited to direct questions to Adoption@state.gov.
If you have a child outside the United States the child may have acquired U.S. citizenship at birth if the requirements under the Immigration and Nationality Act have been met as of the time of your child’s birth.
To determine whether your child acquired U.S. citizenship at birth and to document that, you can apply for a Consular Report of Birth Abroad (CRBA) for your child. You may also choose to just apply for a U.S. passport for your child, although one benefit of a CRBA is that, unlike the U.S. passport, it does not expire and may be used as proof of acquisition of U.S. citizenship at birth.
A full validity, unexpired U.S. passport is also proof of U.S. citizenship.
U.S. embassy and consulate personnel cannot perform marriages. Depending on the local law, civil or religious officials generally perform marriages. If your marriage overseas was performed in accordance with local law, it is valid in the country where it took place. Whether your marriage is recognized elsewhere depends on the laws of that place.
If you get married abroad and need to know if your marriage will be recognized in the United States and what documentation may be needed, contact the office of the Attorney General of your state of residence in the United States.
This page is intended for adults (over 18 years of age) wishing to make a claim of United States citizenship. If the claim of citizenship is for a child under the age of 18 the below information is NOT INTENDED for them; in such case, please follow the link named “Consular Report of Birth Abroad“.
The United States is a party to the Hague Adoption Convention, an international treaty which seeks to ensure that intercountry adoptions are made in the best interests of the child and that safeguards are in place for their protection. All adoptions in another country must take place according to both U.S. and local laws for the adopted child to be eligible to immigrate to the United States. You should work with a U.S. adoption service provider specifically authorized to facilitate intercountry adoption. You can find more information about authorized adoption service providers and the intercountry adoption process at travel.state.gov and are invited to direct questions to Adoption@state.gov.
If you have a child outside the United States the child may have acquired U.S. citizenship at birth if the requirements under the Immigration and Nationality Act have been met as of the time of your child’s birth.
To determine whether your child acquired U.S. citizenship at birth and to document that, you can apply for a Consular Report of Birth Abroad (CRBA) for your child. You may also choose to just apply for a U.S. passport for your child, although one benefit of a CRBA is that, unlike the U.S. passport, it does not expire and may be used as proof of acquisition of U.S. citizenship at birth.
A full validity, unexpired U.S. passport is also proof of U.S. citizenship.
U.S. embassy and consulate personnel cannot perform marriages. Depending on the local law, civil or religious officials generally perform marriages. If your marriage overseas was performed in accordance with local law, it is valid in the country where it took place. Whether your marriage is recognized elsewhere depends on the laws of that place.
If you get married abroad and need to know if your marriage will be recognized in the United States and what documentation may be needed, contact the office of the Attorney General of your state of residence in the United States.
Adult Citizenship – Acquisition
This page is intended for adults (over 18 years of age) wishing to make a claim of United States citizenship. If the claim of citizenship is for a child under the age of 18 the below information is NOT INTENDED for them; in such case, please follow the link named “Consular Report of Birth Abroad“.
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Please call: +211 9121 05188
Outside of Office Hours, contact: +211 9121 05107
Outside of South Sudan: +202-216-6279 x382
Emergency Contact – All Locations Enroll in STEP International Parental Child Abduction Arrest of a U.S. Citizen Death of a U.S. Citizen Victims of Crime Emergency Financial Assistance