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American Citizens Services

Notice

The U.S. Embassy in Zimbabwe is offering emergency appointments only for passport and citizenship services that require an in-person appearance. Please be aware that emergency appointment availability is extremely limited.

Overview

Overview

The U.S. Embassy in Zimbabwe offers appointments for routine American Citizen services on Tuesdays and Thursdays and will offer emergency services on a walk-in basis. To schedule an appointment for a passport service for U.S. Citizens, please use this online reservation system.

To reserve an appointment for notarial services, please follow this link.

(Note, the appointment systems linked above are NOT for visa appointments. Anyone who makes a reservation in these systems in order to enter the embassy for a visa interview will be refused entry. Visa applicants should follow the instructions for making an appointment on our Visas web page.)

These are for American Citizens seeking to renew an American passport, other American citizen services, or notary services.

If you are unable to find an appointment and your situation is an emergency, including emergency passport services, please call the U.S. Embassy at 0867 701 1000.

Third-party attendance at American Citizen Services appointments.

American Citizens may bring a third-party to their appointment (examples: an attorney, an interpreter, or a family member). The accompanying third-party will be subject to standard security and screening procedures. (Please note this privilege does not apply to visa applicants.) There are no restrictions on who may accompany an applicant to an appointment. As with anyone who is admitted to the Embassy premises, applicants and third parties remain subject to all policies, security directives regarding admission to or conduct at the premises including but not limited to those regarding security, identification, screening, electronic devices, recording, health, and conduct. Individuals may be refused entry or directed to leave the Embassy for non-compliance with such policies, directives, guidelines, and protocols.

American Citizens must complete form DS-5505 giving written consent to discussing information related to the application or other Department records in the presence of any third-party attendees. The U.S. Embassy in Harare will make reasonable efforts to allow third parties to help with a disability or other assistance as a reasonable accommodation. Please note: Attendance by an attorney and/ or other third party at the appointment does not excuse the personal appearance of the applicant or the applicant’s parent/ legal guardian as otherwise required.

Apply Online for a Consular Report of Birth Abroad (CRBA)

How to Apply

You can now apply for a CRBA electronically at the American Embassy in Harare! This new online feature allows U.S. citizen parents to complete a CRBA application online, upload all required documents, and submit payment prior to the in-person interview.

  • To apply for a CRBA online, you need to create a MyTravelGov MyTravelGov is a secured, encrypted portal. Watch this video to learn more about creating your account.
  • Once you have created a MyTravelGov account you can access eCRBA and submit your application online. The easy-to-use online process provides applicants with step-by-step instructions on how to complete the application. You may review the necessary documents for the CRBA application in advance by reviewing this checklist.
  • Once you complete the online application and submit payment, you will then be directed to schedule your appointment at U.S. Embassy, Harare. Please schedule your appointment at least 72 hours after payment submission. This provides time for your payment to be processed prior to your CRBA interview. Please Note: Do NOT make another (or duplicate) payment for a CRBA ($100) at the Embassy.
  • Attend you scheduled in-person interview with your original documents and their photocopies (single-sided). Original documents will be returned to you after reviewing your application. You must provide English translations for all foreign language documents. The child must be present at the time of application. Generally, both parents also attend the interview.

Consular Report of Birth Abroad (CRBA) Details

A Consular Report of Birth Abroad (CRBA) is a formal document certifying the acquisition of United States citizenship at birth for a person born abroad to a U.S. citizen parent or parents who meet the requirements for transmitting citizenship under the Immigration and Nationality Act (INA). United States non-citizen nationals are also eligible for a Consular Report of Birth Abroad, using the non-citizen option.

CRBA applications must be made before the child’s 18th birthday. We recommend that parents apply for the CRBA as soon as possible after the child’s birth.

To be eligible to apply for a CRBA online, you MUST answer all the following criteria with YES.

  1. Was the child born in ZIMBABWE?
  2. Is the child under the age of 18?
  3. Was at least one parent a U.S. citizen or U.S. non-citizen national when the child was born?
  4. Can you use an internationally accepted credit/debit card or a direct payment method from a U.S. dollar denominated bank account (also known as “ACH”) to pay online for your Consular Report of Birth Abroad application?
  5. Are you a biological parent of a child born abroad who is applying for that child?

If any of the above statements do not apply to you, you MUST apply by completing a paper application (DS-2029).

Do you wish to apply electronically for a Consular Report of Birth Abroad (eCRBA)? Read below.

Have a Question?

General information: https://usacs-info.com/en-zw/

Non-Emergency Assistance

  • Call Centre Hours of operations: Monday through Friday from 9:00 to 17:00 Local time (Except during local and U.S. holidays)
  • Support by email: To submit a written question to the service center, please send an email to the following address: Zimbabwe.ACS@gdit-gss.com . Emails are answered in the order that they are received.
  • Support by phone: To speak with someone, please use one of the following numbers:
  • Harare – 263 24 279 9969
  • Callers in the United States – +1 703 249 4612

Please note that service center agents can only provide American Citizen Services information that is included on this website. Agents will not be able to assist visa applicants.

We are here to help with your eCRBA questions:

 Other Important Information

Note: All new CRBA cases must be created within eCRBA.