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EMBASSY LOCATION, PARKING, and SECURITY INFORMATION

The U.S. Embassy is located at Boulevard Austriaco 11-51, Zone 16, Guatemala City.  There is no public parking at the U.S. Embassy.  However, there are several commercial parking facilities within walking distance and a drop-off and pick-up area in front of the U.S. Embassy.  Please arrive on time for your appointment.  If you arrive late by 15 minutes or more, you may be asked to reschedule your appointment.  In addition, please ensure that you bring requisite funds for payment of the fees, the typed and printed application form completely filled out, and all required supporting documents.  If you arrive with incomplete forms or insufficient funds to pay the fees, you may be asked to reschedule your appointment. 

Because the U.S. Embassy is a secure facility, certain items such as cell phones, smart watches, and large bags may not be brought into the U.S. Embassy.  Please click here for security information and a full list of prohibited items when entering the U.S. Embassy.  There is no facility at the U.S. Embassy to store prohibited items, so please make necessary arrangements prior to entering.

Payment Method and Details

If you are an adult applying to renew your passport book and/or card using Form DS-82, please online through pay.gov (DS-82).  Please print a copy of the online payment confirmation receipt to include with your application.

    • NOTE:  If you submit a pay.gov proof of payment for a Form DS-11 instead of an adult passport renewal application (DS-82), please fill out the Form DS-11 application and schedule an in-person appointment.  Fees are non-refundable.

If you are applying for a passport book and/or card using Form DS-11, please pay online through pay.gov (DS-11).  Please print a copy of the online payment confirmation receipt to include with your application.

Please note that pay.gov payments are immediate when using a credit card only. For all other methods of payment through pay.gov, please allow up to 72 hours for the payment to go through.