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Hong Kong & Macau
Sections & Offices

Emergency Contacts

Emergency Contact Information for U.S. Citizens

U.S. Citizens in need of immediate consular assistance should contact the American Citizen Services Unit at +852-2841-2211 during regular business hours (8:30 am to 5:30 pm Monday-Friday). NOTE: The Consulate General is closed for business on U.S. holidays or local public holidays.

For deaths, arrests, hospitalizations, or other emergencies involving U.S. citizens outside of these hours, please call +852-2523-9011, press 2 for English and 1 for emergencies to be connected to our after-hours duty officer.  If you are calling from the U.S., please dial 011-852-2523-9011.

Address: 26 Garden Road, Central, Hong Kong
Email: acshk@state.gov (If you have U.S. visa inquiries, please consult the Visa Navigator.)
Tel: (852) 2841-2211 (office hours)
Tel: (852) 2523-9011 (after office hours)
Fax: (852) 2845-4845

 

 

General Information

  • Address: 26 Garden Road, Central, Hong Kong
  • Tel: (852) 2523-9011 (Please note that U.S. citizen and visa inquiries will not be answered on this line)
  • Fax: (852) 2845-1598

American Citizen Services (ACS)

  • Tel: (852) 2841-2211 (Please note that visa inquiries will not be answered on these lines)
  • Fax: (852) 2845-4845
  • Email: acshk@state.gov ** For inquiries regarding arrest, death, hospitalization, passports etc. of U.S. citizens. Information on American Citizen Services is also available online.

Visa Inquiries

  • Tel: You may call (852) 3853-8488 (Monday through Friday, 9 a.m. to 5 p.m. Local Hong Kong time) from Hong Kong & Macau or you may call 1 703 420-5121 (Monday through Friday, 9 a.m. to 5 p.m. Local Hong Kong time) if you are in the United States.
  • Email: For general information about visas and routine inquiries, please write to support-hongkong@usvisascheduling.com.
    For a specific case in which the applicant has been interviewed by a consular officer or concerning an immigrant visa case, please consult the Visa Navigator.

Permanent Residents Inquiries

Media Inquiries

For Other Inquiries

  • Email: hkmacau@state.gov (This email address is for general reference and research information requests only.)

Sections & Offices

Learn about each section and office at the U.S. Consulate General in Hong Kong and Macau

Sections & Offices Information
U.S. Consulate General Hong Kong & Macau