U.S. Consulate General Hong Kong & Macau

U.S. Citizens in need of immediate consular assistance should contact the American Citizen Services Unit at +852-2841-2211 during regular business hours (8:30 am to 5:30 pm Monday-Friday). NOTE: The Consulate General is closed for business on U.S. holidays or local public holidays.

For deaths, arrests, hospitalizations, or other emergencies involving U.S. citizens outside of these hours, please call +852-2523-9011, press 2 for English and 1 for emergencies to be connected to our after-hours duty officer.  If you are calling from the U.S., please dial 011-852-2523-9011.

Address: 26 Garden Road, Central, Hong Kong

Email: acshk@state.gov 

The Department of State assists U.S. citizens imprisoned overseas and works to ensure their fair and humane treatment.

The Department of State helps the family and friends of U.S. citizens who die abroad. We inform the U.S. citizen’s next-of-kin of the death and we provide information on arrangements for local burial or the return of remains to the United States and on disposition of estates and personal effects. We also issue a Consular Report of Death Abroad, an official record of death.

The Department of State’s Office of Children’s Issues works to resolve and prevent cases of international parental child abduction and to help children and families involved in abduction cases. For more information, see our international parental child abduction page on travel.state.gov.

The Department of State helps U.S. citizens who are victims of crime overseas. We connect crime victims with police and other services and provide information and resources to assist with physical, emotional, and/or financial injuries from crime.

Are you a U.S. citizen who needs a passport?

U.S. citizens in need of emergency financial assistance while abroad should first attempt to contact their family, friends, banking institution, or employer. Our American Citizen Services unit can assist in this effort, if necessary.

Use a commercial money transfer service, such as Western Union or MoneyGram, to wire money overseas. Money transfer cost comparison tools online can help you identify the best option. The person receiving the money will need to present proof of identity such as a passport. See information about replacement of lost or stolen U.S. passports abroad. Be wary of International Financial Scams.

When the commercial options listed above are not available or feasible, family or friends may send funds via the U.S. Department of State for delivery to a destitute U.S. citizen abroad at the nearest U.S. embassy or consulate. The U.S. Department of State assesses a $30 fee to establish an account and transfer funds.

Destitute U.S. citizens may be eligible for a loan from the U.S. government to travel to the United States. Repatriation loans must eventually be paid back to the U.S. government. Your U.S. passports will be limited at the time the loan is issued and in most cases you will not be issued a new passport until the loan is paid in full. Contact us for more information.