The Social Security Administration (SSA) has consolidated its overseas operations into several regional offices that provide a full range of SSA services for U.S. citizens residing outside of the United States. Effective October 1, 2017, individuals residing in Russia who require social security services or have questions about SSA benefits must contact the SSA Federal Benefits Unit (FBU) located in Warsaw, Poland.
For more information or any questions about the services provided at the FBU in Poland, please read their webpage. You can also reach them by Online Contact Form, or fax +48 22 5042281, or phone (in urgent cases only) +48225042112, M, Tu, Th 9 am to 12 pm. Effective October 1, 2017 the American Citizen Services (ACS) in Russia cannot accept telephone calls, emails, or walk-in consultations regarding Social Security issues.
For comprehensive information on SSA’s services abroad, please visit SSA’s webpage, “Service Around the World.”
If you moved permanently to Russia, you should change your address on your Social Security account.