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U.S. Visa Services
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IMPORTANT NOTICES

Expanded Visa Categories for Online Presence Review Vetting

All individuals applying for an A-3, C-3 (if a domestic worker), G-5, H-1B, H-3, H-4 dependent of H-1B and H-3, F, M, J, K-1, K-2, K-3, Q, R-1, R-2, S, T, or U nonimmigrant visa are instructed to adjust the privacy setting on all social media accounts to “public” or “open” to facilitate vetting necessary to establish their identity and admissibility to the United States under U.S. law.

More information is available at Announcement of Expanded Screening and Vetting for Visa Applicants .

Diversity Visa Issuance Pause

Effective immediately, the Department of State has paused all visa issuances to diversity immigrant visa applicants. For additional details, visit travel.state.gov here.

Presidential Proclamation 10998 on Restricting and Limiting the Entry of Foreign Nationals

Pursuant to Presidential Proclamation 10998 on Restricting and Limiting the Entry of Foreign Nationals to Protect the Security of the United States, which takes effect at 12:01 a.m. Eastern Standard Time on January 1, 2026, the United States is suspending or limiting entry and visa issuance to nationals of 39 countries as well as individuals applying using travel documents issued or endorsed by the Palestinian Authority. Applicants who are subject to Presidential Proclamation 10998 may still submit visa applications and attend scheduled interviews, but they may be ineligible for visa issuance or admission to the United States. For additional details, visit travel.state.gov here.

 

Pause of Visa Issuances to Afghan Nationals

Effective November 27, 2025, all visa issuances to Afghan nationals applying with an Afghan passport are paused until further notice.

 

Restriction on Entry of Certain Nonimmigrant Workers

Presidential Proclamation Restriction on Entry of Certain Nonimmigrant Workers, issued on September 19, 2025, restricts the entry of aliens into the United States as H-1B nonimmigrants if they are seeking to perform services in a specialty occupation. This restriction only applies to H-1B petitions filed with USCIS after the Proclamation’s effective date of September 21, 2025, at 12:01 a.m. Eastern Daylight Time (EDT). For additional details, visit Restriction on Entry of Certain Nonimmigrant Workers page.

 

Nonimmigrant Visa Applicants Applying in Their Country of Residence or Nationality

Applicants for U.S. nonimmigrant visas should schedule their visa interview appointments at the U.S. embassy or consulate in their country of residence or nationality. Visa application fees are non-refundable and non-transferable. For more information, go to Adjudicating Nonimmigrant Visa (NIV) Applicants page.

 

Adjudicating IV Applicants in Their Country of Residence

Immigrant visa applicants are now generally required to interview in the consular district designated for their place of residence, or in their country of nationality if requested, with limited exceptions. Beginning November 1, 2025, the National Visa Center will schedule applicants in their place of residence or alternatively, their country of nationality, if requested. If an applicant requests to interview in a location other than the applicant’s assigned consular district or country of nationality, the National Visa Center may request additional information to confirm that location is an applicant’s place of residence, or to confirm whether an exception may be appropriate. For more information, go to Travel.State.Gov – Adjudicating Applicants in Their Country of Residence .

 

Immediate Suspension of Interview Waiver for Certain Nationalities

Effective immediately, nationals and citizens of the following countries applying for nonimmigrant visas, including those who previously held visas and are renewing, will be required to attend an in-person interview with a consular officer: Afghanistan, Angola, Antigua and Barbuda, Benin, Bhutan, Burkina Faso, Burma, Burundi, Cabo Verde, Cambodia, Cameroon, Chad, Cote D’Ivoire, Cuba, Republic of Congo, Democratic Republic of Congo, Djibouti, Dominica, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon, The Gambia, Ghana, Haiti, Iran, Kyrgyz Republic, Laos, Liberia, Libya, Malawi, Mauritania, Niger, Nigeria, Saint Kitts and Nevis, Saint Lucia, Sao Tome and Principe, Sierra Leone, Senegal, Somalia, South Sudan, Sudan, Syria, Tanzania, Togo, Tonga, Turkmenistan, Tuvalu, Uganda, Vanuatu, Venezuela, Yemen, Zambia, and Zimbabwe.

Applicants for diplomatic and official visas from these countries should exercise use of the normal diplomatic channels for updated guidance on interview scheduling. If you are a citizen or a national of one of these countries, regardless of the place of your application, you should not submit your application for processing using Interview Waiver – you must make an appointment for an in-person visa interview.

 

New Requirement for Visa Interviews: All visa applicants must bring a DS-160 visa application form with a confirmation/barcode number (starting with AA) that matches the one used to make their appointment online. If you appear at your appointment and the DS-160 barcode does not match the one in your appointment profile, you will not be able to attend your interview.

 

Double-Check Your Information Immediately: Please double-check that the barcode number on your DS-160 form matches the one you used to schedule your appointment. For instructions on updating your DS-160 number, please see the instruction document.

 

Submit Your DS-160 Visa Application at Least Two Business Days Before Your Interview:

Please make sure to submit your DS-160 visa application form at least two business days before your visa interview if you have not already submitted it. This will help us process your application as quickly as possible on the day of your interview.

 

Contact Us for Help: If you have any questions or need help, please visit our website and choose the country you are applying from for Contact Center details.

 

 

Visa Navigator & Status Check

Need assistance on information on visa at the U.S. Embassy in Jakarta?  

Our Visa Navigator Tool will guide you to information for your specific situation. Below, you will find additional guidance on how to schedule your appointment. 

If you have applied for a non-immigrant visa application, you may use the visa status check page by selecting your interview location and inputting your DS-160 barcode number.  

We will deliver your passport to the pickup location you specified when you scheduled your interview appointment. Visit our document pickup locations for further information.

Visa Information

Schedule Your Appointment 

We have partnered with a private contractor, CGI Group, Inc. to assist with visa processing. You can schedule an appointment or access detailed information guidance via their website: https://www.ustraveldocs.com/id/en 

 
Most inquiries can be addressed through their website, or you can reach them directly at: 

  • Within Indonesia: +62 21 3071 7631 
  • Within the U.S.: +1 703 844 2653  

 

Agents are available Monday – Friday from 07.00 – 16.00 WIB (Western Indonesian Time) except for Indonesian and U.S. Holidays. Please read appointments for more details on scheduling, wait times and out-of-district appointments. 

 

Appointments & Locations 

The U.S. Embassy in Jakarta is located at Jalan Medan Merdeka Selatan No. 3-5. 

The U.S. Consulate General in Surabaya is located at Jl. Citra Raya Niaga No. 2 

The U.S. Consular in Medan and the U.S. Consular Agency in Bali do not accept or process visa applications.  

The Embassy in just south of the Indonesian National Monument in Central Jakarta. There is no parking available at the Embassy. Please consider taking public transportation, such as a taxi, or make arrangements to be dripped off for your appointment.  

 

Exceptions 

Visa applicants may be accompanied by one additional person to their visa interview if they meet any of the following conditions:  

  • With disabilities 
  • Under 18 and over 79 years old 
  • Requires a translator or a sign language interpreter 
  • A petitioner for Immigrant visa applicants 

 

Notes: 

  • For nonimmigrant visa applicants, translators may only accompany visa applicants upon prior request by a consular officer. 
  • For immigrant visa applicants, any accompanying person is allowed to enter the Embassy by sending a request via email to JakIV@state.gov at least one week prior to the interview date. 

 

Security Information 

Entry to all U.S. government facilities is strictly controlled, similar to that encountered in international air travel. Visa applicants are not allowed to enter the U.S. Embassy or Consulate General while carrying any of the following items:  

  • All large and bulky bags – such as travel bags, over the shoulder purses, backpacks, and suitcases. Please limit your hand-carry items to a small purse or plastic folder containing your application documents.  
  • All battery operated or electronic gadgets such as laptops, mobile phones, USB, chargers, cables, power bank, earphones (including wireless), smart watches, remote car keys, cameras, tablet devices, etc.  
  • Any food or consumables. Drinking water is available in the Consular waiting room. 
  • Sealed envelopes or packages. 
  • Cigarettes, cigars, electronic cigarette (vape), lighters or other flammables. 
  • Any sharp objects such as scissors, knives of any size, cutter, nail clippers, etc.  
  • Weapons or explosive material of any kind. 

The list provided above is not exhaustive. All persons and their belongings are subject to search. Other items may be prohibited based on security staff discretion. There is no facility at the Embassy or Consulate General to store prohibited items. Applicants who arrive with prohibited items will be asked to come back at a different time without the prohibited items. 

Due to security considerations, there is no information window for walk-in visitors at the Embassy or Consulate General. Only visa applicants with scheduled interviews will be admitted. 

 

Reasonable Accommodation 

If you need reasonable accommodation for your appointment, we encourage you to request your accommodation immediately once you have scheduled your appointment. We make every effort to provide accommodations to persons with disabilities and medical conditions. Reasonable accommodations vary, depending on the situation and the person’s needs. Examples of accommodations include, but are not limited to: 

  • If you require a private appointment due to a medical condition or disability, we may schedule an alternative time for you to come in for your interview. 
  • If you or your child has special needs that require a private appointment in a quiet space without distractions, we may schedule an alternative time for you or your family to come in for your interview. 
  • If you are unable to speak, you may be allowed to respond to questions in an agreed-upon nonverbal manner such as using pen and paper. 
  • If you are deaf or hard of hearing, you may bring a sign language interpreter to translate during the interview if needed. 
  • If you have low vision, we may provide you with communications in large print. 

If you are unable to provide fingerprints because of a medical condition, including birth defects, physical deformities, skin conditions, you may qualify for a fingerprint waiver for certain fingers. To request accommodation for your appointment, please email support-indonesia@usvisascheduling.com with your specific needs and put ‘Accommodation Request’ in the subject line.  

Interview waivers are only granted in extreme situations, such as having a medical condition that requires flying in an air ambulance. The waiting room of the consular section and its restroom are wheelchair accessible.  

Visa Types

Foreign nationals are generally required to apply for a visa before traveling to the United States. However, some travelers can visit the U.S. without a visa through the Visa Waiver Program, which is administered by the Department of Homeland Security (DHS). Indonesian nationals are not eligible for the Visa Waiver Program. 

 

What Type of Visa Do You Need? 

  • Nonimmigrant visas are issued to foreign nationals who seek to enter the United States for temporary visits (business/ tourism, work, student, exchange visitor, transit/crewmember. 
  • Immigrant visas are issued to foreign nationals who intend to live and work permanently in the United States. 

 

If you are unsure of what type of visa you need, please visit our visa information page or choose one of the below:

Contact Us

To contact a customer service representative, please visit the Contact Us (GSS) page for full information or use contact information below: 

Bahasa Indonesia and English-speaking customer service agents are ready to assist you Monday – Friday from 07.00 to 16.00 WIB. The call center is closed for Indonesian and U.S. holidays. 

  • Telephone: Please contact a customer service representative using one of these telephone numbers. 
    • Indonesian callers: If you are in Indonesia, please call +62 21 3071 7631. 
    • International callers: Applicants calling from the United States can reach a customer service representative at +1 703 844 2653. Hours of operation the continental U.S. are 8 p.m. to 5 a.m. EST. 

Our Locations
The map below shows where we provide consular services.
Utah
Telluride
Colorado Sand Dunes