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Worldwide Caution: The Department of State advises Americans worldwide to exercise increased caution.

Contact Us
Emergencies
Jakarta
Surabaya
Medan
Bali

U.S. Embassy Jakarta


To contact the American Citizen Services Section to report an emergency – death or arrest of a U.S. citizen – please call the following number: +62-21-5083-1000, press 0 for assistance.

If you require medical or legal assistance, you may wish to consider the following information: Medical Providers & Clinics and List of Attorneys.

E-mail for American citizen services inquiries: JakartaACS@state.gov
E-mail for visa inquiries:  support-indonesia@usvisascheduling.com

U.S. Embassy in Jakarta Page

U.S. Consulate General in Surabaya


If you have an emergency, please call us at (62) 31-297-5300 during business hours, or call our after hour’s emergency phone +62-(0)21-5083-1000, select 0 to speak with the operator.

U.S. Consulate General Surabaya Page

U.S. Consulate in Medan


Tel: (62-21) 508-31000 ext 0

Fax: (62-61) 455-9033

Email: Sumatra@state.gov

U.S. Consulate in Medan only provides limited assistance to America Citizen in Sumatra, as mentioned below:

  • Provision of emergency American Citizen Services (ACS) only.
  • No visa or routine American Citizen Services (ACS), such as passports, social security administrations.

U.S. Consulate Medan Page

U.S. Consular Agency in Bali

During business hours if you have an emergency, please call us at (62) 361-958-6161. For emergencies after business hours, you can call:  +62-(0)21-5083-1000, select 0 to speak with the operator.

Consular Agency Bali page

U.S. Embassy in Jakarta

Jl. Medan Merdeka Selatan No. 3 – 5
Jakarta 10110, Indonesia
Telephone: (62) (21) 5083-1000 press 0
Fax: (62) (21) 386-2259

Visit the U.S. Embassy in Jakarta Page

U.S. Consulate General Surabaya

Jl. Citra Raya Niaga No. 2
Surabaya, Indonesia 60264
Telephone: (62) (31) 297-5300
Visa Inquiries: support-indonesia@usvisascheduling.com
ACS inquiries: SurabayaACS@state.gov

Visit the U.S. Consulate General in Surabaya Page

U.S. Consulate Medan

Uni Plaza Building
4th Floor (West Tower)
Jl. Let. Jend. MT Haryono A-1
Medan 20231, Indonesia
Telephone: (62) (21) 5083-1000 press 0
Fax: (62) (61) 455-9033
E-mail: Sumatra@state.gov

Visit the U.S. Consulate in Medan Page

U.S. Consular Agency Bali

Jimbaran Hub, Jl. Karangmas, Jimbaran, Badung
Bali, Indonesia 80361
Phone: (62) (361) 1958-6161
E-mail: CABali@state.gov

After Hours Emergencies: (62) (21) 5083-1000 press 0

Visit the Consular Agency in Bali Page